Frequently Asked Questions
How long does it take to receive a cryptocurrency deposit?
Cryptocurrency deposits are instant. However, please note that the reception time may vary depending on the selected network type and other factors such as congestion in the blockchain. If you encounter any issues with your deposit, we recommend contacting our support team promptly so they can provide a swift solution. You can reach us at support@fxlivecapital.com.
Can I transfer funds to another person who has an account with Fxlive Capital?
Certainly! You can transfer funds to another person who has an account with Fxlive Capital. Simply go to the Finance section of our platform and select the P2P Transfer option. Please note that this transfer may take a few minutes to process. If a considerable amount of time has passed and the transfer is still not completed, feel free to contact our support team for further assistance.
Is it possible to withdraw the bonus?
Each traded lot contributes to accumulating a portion of the bonus. Once you have accumulated 100% of the bonus within the specified time period, you can withdraw it in its entirety.
What is the minimum deposit required to start trading?
Fx Live Capital has zero deposit required on ECN Classic accounts; however the minimum deposit required to start trading can vary depending on your trading goals.
What payment methods do you accept?
We accept cryptocurrency payments, including stablecoins, as a form of payment. Our secure payment system allows you to conveniently and reliably make transactions with cards.
What is the purpose of KYC?
As part of our commitment to best practices and regulatory compliance, we implement a Know Your Customer (KYC) process. This process allows us to verify the identity of our clients and ensure compliance with applicable regulations on anti-money laundering and counter-terrorism financing.
Which countries are not accepted on the Fxlivecapital platform?
Most countries can join and trade with Fxlivecapital, with a few exceptions: Cuba, Saint Vincent, North Korea, United States and Canada.
What currency and other pairs can I trade?
As an Fxlivecapital trader, you have access to Forex, Spot Metals, Spot Commodities, Indexes, Cryptocurrencies, and many more!
Can I trade forex on my mobile device?
Yes! Fxlivecapital’s MetaTrader platform is available for both iOS and Android devices. Mobile trading provides flexibility and convenience, enabling you to monitor the markets, execute trades, and manage your account while on the go.
What customer support options are available at Fxlivecapital?
Fxlivecapital offers dedicated customer support to assist clients with any inquiries or issues they may have. You can reach out to our support team clients can open support tickets here:
https://client.fxlivecapital.com/helpdesk or new clients can email us at support@fxlivecapital.com